Frequently Asked Questions

Find answers to common questions about our Products and Services

General FAQs

IT Xperts Hub helps organizations enhance their EAM/CMMS platforms through data-driven solutions, custom dashboards, automation tools, and advanced analytics. We build Edge Solutions that enhance your EAM – improving maintenance efficiency, reliability, and organizational decision-making.

We work across manufacturing, utilities, energy, transportation, and facilities management — anywhere maintenance, reliability, and asset uptime are mission-critical.

Yes. All of our solutions — including AMI Suite, Smart Scheduler, and Asset Management Dashboards — are designed to integrate seamlessly with your EAM, whether on-premise or in the Cloud.

Absolutely! You can book a demo directly through our website. Our team will walk you through your needs and show how our solutions apply to your operations.

AMI Suite

AMI Suite is a Gen-AI edge solution for your EAM, transforming your maintenance and reliability data into actionable insights.

Traditional EAM reports show what happened. AMI Suite reveals why it happened — helping you predict failures, optimize schedules, and make better maintenance decisions.
Yes, every dashboard and metric in AMI Suite can be tailored to your organization’s maintenance strategy, asset classes, or reporting structure.
No, AMI Suite is not a Power BI solution. You will need an AMI Suite license from IT Xperts Hub to gain full access to the suite of tools.

Smart Scheduler

Smart Scheduler is a visual work order planning tool that simplifies work order assignment, preventive maintenance planning, and resource optimization within Hexagon EAM.
It provides a single visual interface to see technician workload, identify scheduling conflicts, and adjust work orders dynamically to avoid delays.
Yes. It reads and updates work orders directly from Hexagon EAM, ensuring schedules stay synchronized with your maintenance data.

Power BI Asset Management Dashboards

These are a curated set of visual dashboards built on top of your EAM data, helping maintenance teams monitor KPIs such as work order compliance, asset reliability, and downtime trends.
Yes. Our dashboards can connect to your EAM or cloud databases via data pipelines for secure synchronization.
Data refresh frequency depends on your setup and needs — from near real-time to daily batch updates.

Testing as a Service (TaaS)

TaaS is an on-demand testing solution where we provide functional, performance, and security testing services using your infrastructure and automated AI-driven tools.
TaaS offers flexibility — you only pay for what you test, when you test it. It scales with your project and integrates with automated delivery workflows.
We use industry-standard tools like Playwright, Selenium, Cypress, and JMeter, along with custom frameworks for integration testing.
Yes. We provide hybrid models combining manual exploratory testing with robust automation suites.

Services & Integration

We offer solution consulting, cloud migration and implementation, Power Platform app development, and custom integration services to extend your EAM ecosystem.
Yes. We build Power Platform solutions that work seamlessly with EAM data for real-time insights, approvals, and automation workflows.
Yes. Whether your EAM runs on-premise or in the cloud (AWS, Azure, or Hexagon Cloud), our solutions are fully compatible.

Support & Engagement

We offer ongoing maintenance, performance tuning, and dashboard enhancements based on evolving business needs.
Our Solutions ramp up quickly — typically taking 1-2 months for product deployments, and 4–8 weeks for custom integration projects.
Yes. We conduct user training sessions to ensure that your teams will understand how to use the AMI Suite dashboards, Smart Scheduler, and all insights and analytics efficiently.
Contact us today! Our experts will assess your needs and prepare a customized demo tailored to your operations.
Book a Demo